About Us

Tuwasco Marine Services Limited aims to be one of the most Reliable, Innovative and Premium Boat Builders both at national and international scale by producing high quality Fibre Glass Reinforced Plastic(GRP) Boats for transportation, fishing, patrol (surveillance), ambulance/mobile clinic, work/crew boats purposes.

Tuwasco Marine Services Limited’s broad knowledge and understanding of our water-ways and its operations, we constantly innovate new ways of using cutting-edge technology in designing and building of economical, comfortable, aesthetic and environmentally friendly and high-quality boats that meet all of our customers’ needs and expectations.

In furtherance of this resolve, we are committed to:

• Ensuring our clients’ service requirements, including all unstated service application requirements are identified, documented and fulfilled.
• Complying with the requirements of the ISO 9001:2015 quality management standard, and all applicable statutory and regulatory requirements.
• Ensuring that our employees understand the organisation’s commitment to achieving and sustaining clients’ satisfaction.
• Implementing a risk-based operational and strategic management framework across all our organisational functions.
• Optimally planning, establishing, documenting, monitoring, measuring and periodically reviewing our operational processes for continued suitability.
• Provide safe and healthy working conditions for the prevention of work related injury and ill health
• Establishing clear, measurable and strategic objectives and action plans at relevant functions
• Maintaining a qualified, professional and adequately equipped workforce through meritorious recruitments, appropriate appraisals and planned capacity development programmes.
• Continually improve the effectiveness and relevance of TMSL’s quality management system through the periodic review of this policy, corporate quality objectives and quality management system documentation

All employees of Tuwasco Marine Services Limited, are charged with promoting these aims, and are required to familiarise themselves with the relevant sections appertaining to their responsibilities within our ‘Quality Management System’.

The Managing Director is responsible for the implementation and compliance to the Quality Policy within the organisation and will ensure the review of the Policy annually as a minimum or as when the need arises.

This Quality Policy Statement will be displayed prominently within our premises and appropriately communicated to all relevant interested parties.

Quality Policy TMSL-QD-01

Version: 1

Authorization Date: 06/12/2020

In-line with our Quality Policy statement, Tuwasco Marine Services Limited shall:

• Achieve customer satisfaction rating of at least 80% annually in order to achieve client retention.
• Ensure effective responses to all customer complaints within 24 hours, reporting, investigating, closing out the complaint to the satisfaction of the customer no later than three (3) working days and escalation is initiated if resolution is not achieved within the set timeline.
• Ensure at least 50% of the workforce go through training and development in identified competence area to increase productivity and overall performance
• Achieve a minimum aggregate staff job satisfaction rating of 80% via quarterly survey of a minimum of 75% of staff.
• Deliver all projects within planned schedules and timeline

Quality Policy TMSL-QD-02

Version: 1

Authorization Date: 06/12/2020